• Free delivery applies to orders with a value of over $1500 (Inc. GST) made online at Free delivery is only available within Melbourne and Sydney Metro areas and will be applied once the buyer completes the delivery forum and enters a valid Melbourne or Sydney Metro Postcode. For all other locations shipping will be calculated based on order size. Once the order has been submitted, if freight costs are substantially higher, the Seller will contact the buyer within 2 business days to discuss an additional delivery charge. A full refund will be issued if the Buyer chooses not to accept the additional charge.
  • All deliveries will need to be signed for by somebody at the nominated delivery address during business hours, Monday – Friday 9:00am – 5:00pm.
  • If nobody is available to accept the delivery at the nominated address and time, we will be unable to complete the delivery. In those circumstances, we will contact you to arrange re-delivery and additional charges will apply. Please Note all orders are delivered via courier service, Not Australia Post. We cannot leave orders unattended or at your local Post Office or PO Box. Please ensure that you provide a physical street address (including business name if you are delivering to a business) when completing your shipping details.
  • Due to health and safety policies delivery is only ensured to the front door, ground level. Any deliveries made outside of these areas are at the carrier’s discretion and are not guaranteed. The Seller or any couriers delivering on behalf of the Seller MUST be informed of ANY restrictions regarding access for vehicles delivering the goods. This includes but not limited to, steps (including those required to climb to gain access to the property entrance), any overhanging trees, steep driveways or any other limitations that may make it difficult for the delivery vehicle to gain access. In the event that the item is refused delivery or cancelled due to these restrictions, the customer is liable for all carrier charges incurred and a 20% re-stocking fee.
  • When ordering multiple items or large items- these orders will generally be delivered on a pallet, to ensure their safe arrival without damage or lost cartons. You will be responsible for providing an appropriate location for delivery. Pallets will require a fork lift or hand unload by yourself. The pallet can then be disposed of as you wish.
  • The Buyer will inspect all Goods received before signing POD (Proof of Delivery). Once POD is signed the buyer agrees goods were delivered in good condition, free from visible carton damage. The buyer must then notify the Seller in writing with photo evidence within 2 business days of delivery of any shortage in quantity, defect, incorrect specification, damage or incorrect Goods. The Buyer is responsible for checking the Goods comply with those ordered prior to use. After this time the Goods received shall be deemed to be free from defect.
  • The Buyer agrees that it will not return any Goods without first informing the Seller so that a Returns Authorisation (“RA”) number may be issued by the Company for valid returns. Any items returned without a valid “RA” will incur a 30% restocking fee. Returns for change of mind will not be accepted.
    – The Buyer accepts that minor defects in the Goods do not constitute grounds for a claim or return.
    – The Buyer accepts custom made Goods may not be returned.
  • Return of Goods is only applicable if Goods have not been assembled and are returned in original packaging, undamaged.